Jubitz Corporation has been named a 2023 Top Workplace by the Oregonian Media Group, our 6th year in a row!
Jubitz Service Center is hiring a full-time Service Manager! The Service Manager of the Diesel Automotive Center plays a crucial role in the efficient operation of the repair shop, reporting directly to the General Manager and assisting in all aspects of the shop's activities. This position requires a dynamic individual with strong leadership skills, exceptional customer service abilities, and a thorough understanding of automotive repair processes. The Service Manager is responsible for overseeing day-to-day operations, coordinating with shift supervisors and service writers, and directly supervising employees to ensure efficiency, safety, and outstanding customer service.
- Total Compensation: up to $100,000 including bonus opportunities.
- Work Status: Full-Time/Salaried
- Benefits: Medical, Dental, Vision, Basic & Voluntary Life, Accident, and Critical Illness Insurance. Tuition Reimbursement, Bonus Cash Program, 401K, 401K match, Referral Bonus.
Essential Functions & Responsibilities
Customer Service
- Oversee Service Writers in providing customer updates on the progress of their repairs and provide recommendations as necessary.
- Address customer inquiries, concerns, and complaints promptly and professionally to ensure a positive experience.
Operational Coordination
- Coordinate with Service Shift Supervisor and Service Writers to maintain a high revenue focus during operational hours.
- Coordinate the scheduling and execution of repairs, maintenance tasks, and diagnostics to optimize efficiency and resource utilization.
- Ensure smooth workflow and efficient allocation of resources to meet customer demands and maximize productivity.
Supervision and Leadership
- Directly supervise day shift employees, including Journeyman Technicians, Technician Apprentices, Lube Technicians, and counter support staff.
- Provide direction, guidance, and support to a team of technicians, fostering a culture of collaboration, accountability, and continuous improvement.
- Conduct regular performance evaluations, provide feedback, and support professional development initiatives.
- Drive initiatives for process enhancement, productivity optimization, and customer service excellence through ongoing evaluation and refinement of operational practices.
Safety and Efficiency
- Implement and enforce safety protocols and best practices to ensure a safe working environment for all employees and customers.
- Monitor workflow and operational processes to identify opportunities for improvement and implement corrective actions as needed to enhance efficiency and productivity.
Financial Management
- Assist the General Manager in developing and managing the department budget, monitoring expenses, and identifying cost-saving opportunities.
- Monitor key performance indicators (KPIs) such as productivity, efficiency, and customer feedback, identifying areas for improvement and implementing corrective actions.
Experience and Qualifications
- High school diploma or equivalent required.
- Associate degree or certification in diesel technology or a related field preferred.
- Minimum 3 years of experience in diesel automotive repair, with a proven track record of leadership and management in a similar role.
Desired Skills and Attributes
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong customer focus and relationship-building abilities.
- Compliance with ethical and professional standards.
- Proficient in Microsoft Office Suite and automotive repair management software (e.g., Mitchell).
- Proficient in industry regulations, safety standards, and adaptable to evolving market conditions.
- Strong technical understanding of heavy-duty truck repair processes and diagnostic capabilities.
